Getting the Claim Paid: A payment is made to the shipper once the claim has been approved. If the product falls within UPS guidelines, they will determine the value of the package and issue a reimbursement.Ĥ. This includes proof of mailing, invoice, and purchase order. Review of Documents: In order to prove the value of the package contents that were lost or stolen, you will need to provide UPS with some information. If UPS is unable to find the package, it will be considered stolen, and a claim letter will be sent to the shipper via fax, email, or regular post.ģ. Instead, it will be sent back to the shipper. However, if the package is located but too damaged, it will not be sent to the receiver. UPS will notify you once the package has been delivered. Authorization of the Claim: Upon finding the package, any claim will be denied and the package will be sent on to the recipient. In the meantime, it’s a good idea to let your customer know you are working with UPS to locate the package.Ģ. After you file a report, UPS will begin searching for the package, which can take up to 10 business days. Report the Missing Package: It’s actually required by UPS that shippers report any lost or stolen packages after waiting 24 hours after the delivery time. All in all, UPS prefers to work with the shipper rather than the receiver.Īs a shipper, these are the following steps you will go through when working with UPS to locate a lost package:ġ. It’s essential you quickly respond to such customer complaints to keep your business’s reputation on a good level. Give UPS a call, and they will work with you to help recover the package or help reimburse or replace the contents, whichever costs less. It’s up to you to find the package as soon as possible. The customer may be angry, upset, and threaten to never do business with you again. I’m the Shipper of a Lost or Stolen UPS Package: What Do I Do?Īs a retailer, you probably get a call from time-to-time from a customer whose package never showed up. It may contain important information about your package, such as it being left with a neighbor or in a hiding spot somewhere on your property. Be sure to check your InfoNotice carefully. Another option is to reschedule the delivery for another time and leave instructions for the driver. In some instances, the shipper may simply resend the item(s) or reimburse you for both the missing contents and the shipping costs.Ī lost package may be redirected to the UPS Access Point where you can pick it up. After this, the shipper should contact UPS to help locate the package. In this case, you should first contact the shipper and let them know the package didn’t arrive by or after the specified delivery time. On the other hand, if there is no InfoNotice left on your door, this means either the package wasn’t delivered or it was lost in the delivery process. If you have a UPS InfoNotice, it means one of two things: your package has been delivered or it was stolen. Even if you give permission for a package to be left, it is still up to the UPS delivery driver’s discretion whether to leave the package unattended. UPS will look into whether the package was delivered, whether you signed for it, and whether you’ve given permission to leave packages by your front door without a signature. You’ll need the tracking status of the package to start the process. If your package was lost, UPS should be able to easily find it. I’m the Recipient of a Lost or Stolen Package: Now What? If, however, you file a police report with your local police station, UPS will cooperate. If your package was delivered, yet stolen, UPS will take no responsibility. Furthermore, keep in mind that lost and stolen packages are also treated differently. Overall, UPS tends to work more with the shipper, unless the receiver has a UPS InfoNotice – you know, the little yellow notes they leave taped to your door. Depending on the scenario, UPS has different rules to follow. Read on to learn more about what to do if your UPS package is lost or stolen.įor starters, a lot depends on whom you are - the sender or the receiver. Our goal is to make it easier to recoup your loss than it would be doing it on your own. To answer this question, we’ve put together this helpful guide that lays out exactly what the process is and all the information you need. The question right now is – what do you do? Sometimes you just want to exact revenge on those annoying porch pirates. Some people may call it a problem of luxury, but when you lose a UPS package or it’s stolen, this can really feel like the end of the world, especially when it comes time to recoup your losses.
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